Privacy
The short version: we use what you choose to send us only to help you, we keep your account and pickup orders only to serve you, we count visits in summary to improve the site, and we never sell anything about you. This page covers LandscapeSourceNursery.com and RockwallPumpkinPatch.com.
Last updated September 26, 2026
Landscape Source Nursery (Landscape Source & Irrigation, LTD), 167 Ole West Lane, Rockwall, TX 75087. Questions about this policy or your information: [email protected] or (469) 698-0037.
When you send the form we receive what you type: your name, email, phone, company, how you would like us to contact you, the topic and your message. We use it only to answer you and handle your request. The form is delivered to our inbox by Web3Forms, an email-forwarding service; it passes your message along and does not use it for anything else.
When you place a pickup order or ask for a quote, we receive your name, email, phone, company (if any), the items and quantities, your requested pickup day, any job name, job-site address, tax-exempt number and notes you enter. We use it to pull, tag and hold your order, to contact you about it, and to ring it up when you pick it up. You pay at the counter, so we never collect card or bank details on the website.
If you create an account we also keep your password (stored only in scrambled, one-way form, so no one, including us, can read it), and anything you choose to save: your mailing address, saved lists, favorites, job sites, and your email and text preferences. A small cookie keeps you signed in on that browser until you sign out. You can see and change your details any time under My account.
Our register runs on Lightspeed. After you confirm your email, we connect your web account to your customer record there (the one with the same email, or one our staff match for you). That lets you see all your purchases, both at the counter and online, your rewards balance, and contractor pricing if you have it. It also means the phone number, mailing address and marketing choices you change under My account are updated in that record, and your web orders are saved there for our staff to ring up. Your name, email, company, price level and notes can only be changed by our staff.
We email you about your account and orders: confirming your email, password resets, order received, ready for pickup, changes, quotes and receipts you ask for. These are sent through Resend, an email delivery service. If you turn them on, we also send back-in-stock alerts for favorites you pick, a monthly plant-care reminder based on what you bought, and a weekly availability list on Mondays. You can turn those off in My account at any time.
If you apply on our careers page, we receive your name, contact details, the job you're interested in, your availability, anything you write about your experience, and your résumé if you attach one. The application is emailed to our hiring staff and a copy of the details (without the résumé file) is kept on our staff page so we can follow up. We use it only to consider you for a job, and we delete applications we no longer need; you can ask us to delete yours at any time.
If you paste a material list or upload a plan or photo to Build my order, it is sent to Anthropic together with today's inventory list so the AI can match items to what we have. We don't save the list, plan or photo on our website, and Anthropic does not use it to train its AI. Plans often show an address or a customer's name; that's fine to upload, but you can crop it out if you prefer. Plant identification from a photo is a best guess, so please confirm with us. To stop overuse we keep an hourly count per internet address, stored in scrambled form and deleted within the hour.
To keep out fake accounts and automated abuse, sign-up, password reset, job applications and the list reader use Cloudflare Turnstile. It checks signals from your browser to tell people from bots, usually without you doing anything, and it isn't used for advertising.
Questions and photos you give LS-Ai are sent to Anthropic, the company that provides the AI, so it can answer. We do not save your conversations on our website, and Anthropic does not use them to train its AI. Please don't put personal details, such as your address, in a question or photo. LS-Ai can make mistakes. For anything important, check with us at the counter.
To stop overuse, we keep a short-lived count of how many questions come from each internet address. It is deleted automatically within a day and is never linked to your name.
If you share a photo, we receive the photo, the first name, town and caption you enter, and the category you pick. Location and camera details are removed from every photo on our server. To stop abuse, we keep a short-lived count of uploads from each internet address (it expires within 10 minutes), plus a scrambled code for the sender so staff can remove unwanted batches; neither is linked to your name. A staff member reviews every photo before it appears. Approved photos are shown on the website, and may be shown on our Facebook page, with the first name, town (if you enter one) and caption. Nothing else about you is shown. You must be 18 or older, or the parent or guardian of anyone pictured, to share a photo. To have a photo taken down, email [email protected] or call us, and we will remove it.
Some pages show a Google map of our location. The map is loaded from Google, so Google receives your visit to that page under Google's privacy policy. Our opening hours and Google reviews are fetched by our own server, so showing them does not send your information to Google.
To learn which pages help people and what isn't working, we use three statistics tools:
We only look at this information in summary to improve our websites. We never send your name, email, phone number or message text to these tools, and we don't use them for advertising. To opt out, you can block cookies or use an ad blocker in your browser, or install Google's opt-out add-on.
The site remembers a few things on your device so it works smoothly: your garden or fall color theme, your cart (the pickup order you are putting together), your LS-Ai conversation until you close the tab, a pumpkin you carved, your game high scores, your puzzle and coloring progress, and your scavenger-hunt check marks. These stay on your device and are never sent to us, except when you choose to send them, for example by sharing a carved pumpkin. You can clear them any time in your browser settings.
Our sites run on Cloudflare. Like any web host, Cloudflare processes standard technical information such as your internet address in order to deliver pages and protect the site from attacks.
Our sites are meant for families, but we don't knowingly collect information from children under 13. Kids are welcome to play the pumpkin games, which save nothing on our servers. Photo sharing is for adults and parents only.
You can update your account details, email and text preferences, and reminders yourself under My account. You can also ask us to see, correct or delete any information you've sent us, such as your account, a form message or a shared photo. Email [email protected] and we'll take care of it.
We keep your account until you ask us to close it. Records of orders and purchases are kept as long as we need them for our business and tax records, like any receipt at the counter. When we close an account we remove your login and saved items from the website; your purchase history in our store system stays as a sales record.
If we change how we handle information, we'll update this page and the date at the top.